Due to the nature of digital products and services, all sales are final once payment has been successfully processed.
No Returns
• Digital products, online services, subscriptions, licenses, and access-based services are not returnable.
• Once access, delivery, or service commencement has occurred, returns are not permitted.
No Refunds
• Payments made are non-refundable, except where required under Malaysian law.
• Refunds will not be provided for:
• Change of mind
• Incorrect purchase by the customer
• Failure to use the product or service
• Delays caused by incomplete or inaccurate information provided by the customer
Exceptional Cases
Refunds may be considered only if:
• The service was not delivered at all due to an error solely attributable to the company, and
• A written request is submitted within a reasonable timeframe.
Any approved refund will be processed using the original payment method, subject to processing time by the payment provider.